faq

  • Connect computer to date lines but it does not work

    • A. Check the date lines, do not use  long date lines.
      B. Check the USB  port. It works or not.
      C. Check the date line and Softdog. make sure they all are plugged into computer.

  • Engraving depth is not uniform.

    • A. Close the machine and after 1 hour then start it and check if there is water in water pipe.  
      B. Check the light path, and adjust it( refer to vedio of adjusting light ).

  • Turn on the switch, but is does not work.

    • A.Check the power lines, it is connecting or not.
      B. Check the scram button, make sure it is closed.

  • The carving depth of industrial laser engraving machine is too shallow.

    • A. Adjust the light path to make sure the light is at the center.
      B. Check the lens, and make sure they are clean.

  • Engraving blurred image of laser engraving machine.

    •  A: Put the focusing mirror back or wrong focusing length. You should square the lens. Adjust to the specified focal length.

  • Engraving dislocation or stop engraving.

    • A: Electrostatic interference with the motherboard or signal transmission error. You should install and check the ground wire, update the data cable or change the computer.

  • The laser head of laser engraving machine not has light.

    • There are 4 points to be check:
      (1)Check electric current. Press“TEST”button on machine screen board.If there is not electric current showed on screen board, you should try to make sure all wires are connected well. If there is electric current showed on screen board, maybe the lens is broken,laser tube light exit and lens are contaminated. Or the light path off set.
      (2) Check water cycle. If there is not water cycle, maybe the water pump damage. If there is water cycle, please check whether the inlet and  outlet are connected in reverse, or pipe fractures.
      (3)If a dot emit light. If there is not a light,please check the wire between the engraving machine control board and the power supply is in good contact.
      (4) If above is no problem, maybe machine power damages, you should repair it.

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